MSPs are under constant pressure to deliver 24/7 uptime, support multiple locations, and handle increasingly complex environments — all without expanding headcount.
Telacy fills those gaps with reliable after‑hours coverage, local field technicians, and specialist support for VoIP, Wi‑Fi, POS, and hospitality environments.
We operate as your behind‑the‑scenes partner, strengthening your service delivery without competing with your brand.
Why MSPs Choose Telacy Communications
We Understand MSP Realities
You need a partner who communicates clearly, documents thoroughly, and treats your clients like their own. That’s exactly how we operate.
Your After‑Hours & On‑Site Partner for VoIP, Wi‑Fi, POS, and Business Tech Support
MSP Partnership
We Extend Your Capabilities
Cisco UC / VoIP expertise
Hospitality Wi‑Fi deployment, installation, and troubleshooting
POS & PIN pad troubleshooting
Business TV mounting & digital signage
Smart Hands / Field Technician / Field Engineer dispatch
We Strengthen Your Coverage
After‑hours, weekend, and holiday support
Local on‑site presence in Nashville & Middle Tennessee
Nationwide remote support
Predictable response times
We Protect Your Brand
White‑label friendly
Clear communication and ticket notes
Professional, consistent client interactions
How We Support MSPs
Technical Expertise
Cisco Unified Communications (CUCM, Unity, gateways)
VoIP troubleshooting, SIP routing, dial plan issues
Legacy telecom (PBX, analog, POTS replacement)
Cable runs(Hotels, apartments, and retail)
Hospitality Wi‑Fi (AP installs, troubleshooting)
POS systems & payment terminals
Business TV mounting & display setup(Residential, too.)
Coverage Options
Smart Hands / Field Technician / Field Engineer dispatch
DIA/Circuit test& turn-up (TTU)
Rack & stack
Cabling & patching
Hardware swaps
Network device installation
On‑site diagnostics & troubleshooting
On-Site Field Services
Ad‑hoc support — call us when you need us
After‑hours coverage — nights, weekends, holidays
Weekly or monthly block hours — predictable, scheduled coverage
Project‑based work — deployments, upgrades, migrations
White‑label or co‑branded — your choice
Service Area
On‑Site Coverage
Nashville
Franklin
Brentwood
Murfreesboro
Middle Tennessee
Remote Support
Nationwide (VoIP/Network/Hosted solutions)
What We Don’t Do
We don’t replace your helpdesk
We don’t market to your clients
We don’t compete with your services
We don’t take over your accounts
Partnership Tiers
Ad‑Hoc Partner
Perfect for overflow, emergencies, and one‑off dispatches.
After‑Hours Partner
We handle nights, weekends, and holidays so your team doesn’t have to.
Block Hours Partner
Weekly or monthly scheduled coverage for predictable support.
Project Partner
Deployments, migrations, upgrades, and multi‑site rollouts.
Ready to Strengthen Your MSP?
Whether you need after‑hours coverage, local smart hands, or specialist escalation support, Telacy is ready to be your trusted partner.
We operate as your partner - quietly, reliably, & professionally.
Supporting POTS Replacement Hardware
If your business or MSP is deploying POTS replacement devices, we provide the on‑site installation, wiring, and testing needed to ensure proper operation.
