Our Services
A Tennessee‑based communications provider with over 25 years of telecom and IT experience, proudly serving Nashville and the surrounding areas — with nationwide remote support available after hours.
Legacy Telecom Services
As a Tennessee‑based provider, Telacy offers Smart Hands support — also known as Field Technician or Field Engineer services — for businesses and MSPs that need reliable on‑site technical assistance in Nashville and Middle Tennessee.
Smart Hands / Field Technician / Field Engineer Services
Reliable support for traditional telecom systems:
PBX systems
Analog lines
Fax & modem integrations
Legacy voicemail systems
VoIP Telephony Support
Support for Cisco Unified Communications, including:
CUCM
Cisco Unity
Jabber & Webex
SIP trunks & gateways
VoIP MACD
Dial plan & call routing troubleshooting
CCNP Collaboration Certified
Hospitality Wi-Fi Solutions
Services Include
Access point installation
Troubleshoot with managed service providers
Vendor experience: Cisco, Meraki, Ruckus, Aruba
Network upgrades
Business Technology Services
Support for the everyday technology your business relies on:
We Install & Troubleshoot
POS devices
PIN pads & payment terminals
Business TV mounting & displays
Receipt printers
Barcode scanners
Cash drawers
POS network switches
Wi‑Fi connectivity for POS & displays
After-Hours Support
Available nights, weekends, and holidays for:
Emergency network issues
Telecom outages
Remote diagnostics
Staff augment
On‑site dispatch (Middle Tennessee only)
MSP Partnership Services
We help MSPs extend their capabilities with:
Ad‑hoc technical assistance
After‑hours and weekend coverage
Weekly or monthly support blocks
White‑label or co‑branded service
Escalation support for Cisco UC, telecom, Wi‑Fi, POS, and TV installs
POTS Replacement Support
Let Telacy assist you with switching your existing landlines to a POTS replacement solution to ensure business continuity.
